Music on Hold / Messages on Hold

Music on Hold plays recorded music or marketing messages while your callers are on hold to give your business a professional image and edge.  It allows you to replace dead air – HOLD TIME – with music or important business information with the Music/ Messaging on Hold feature.   Upload you audio files and change at any time.

Music on Hold / Messages on Hold Facts

• On average, 7 out of 10 callers experience “hold time”.
• 88% of callers prefer information while waiting on hold
• 16-20% of callers have made a purchase based on information they heard on hold.
• Callers left in silence may think they have been disconnected.
• Having a message “on-hold” system reduces call abandonment by almost 90% and increases their hold time by over 500%

Need Professional Voice Recording Services?

Mac-Tel Communications Inc. can provide a great way to quickly and easily create an effective audio brand for your company.  Message on-hold recordings ensures your business is presented in a consistent, professional voice for your clients and customers.

An innovative Music/Message on Hold solution for small offices, home offices, and larger sized enterprises will present a professional image regardless of your business size.

Cross promote ALL the products and services you have to offer.

• Enhance your company’s image.
• Promote your website and any special features.
• Motivate your customers to act.
• Promote new product lines.
• Talk about your specialties and strengths.
• Relate your mission statement and level of experience of your employees.
• Thank your callers for holding and assure them that someone will be with them soon.
• 94% of all advertising budgets are allocated toward making the phone ring, but only 6% is spent handling the client once the call comes in.